Reading this site and asking to reserve a ride your way

Moving through with keys or a reader

You can reach every link, menu and button with the Tab key and open it with Enter. Pages use real headings in order, so a screen reader can jump between sections. Where the site uses a small row of squares to count the details a driver needs at each kind of door, the same count is written out in words beside it.

Filling in the request form

Each box on the request form has a written label that a screen reader announces. Fields you must fill are marked in the label itself, in words, and the form tells you which one is missing if you send it early. You can also skip the form entirely:

• Call the desk during the phone hours printed on the site.
• Say what you need out loud and a person types it in for you.
• Hear the fixed fare read back before you say yes.

Whichever way you choose, the reply comes to the phone number or email you gave, about that request only.

Asking for a car that fits your chair

If you ride with a folding wheelchair or a walker, write that in the notes of your request, or say it on the phone. The desk asks the car company for a car with room for it. The company confirms in writing that the car takes your chair or walker before you accept anything, so you know what arrives at your door. See the car sizes for how many riders and bags each one holds.

Telling the desk what did not work

Name the page, the step that stopped you and the device or screen reader you use, if you know it. Send that through the form or by phone. A report that arrives overnight is answered when the phone opens again, and one sent while the phone is staffed is read by a person the same working day. Notes from riders are how we learn which parts of the site need work.